Returns & Exchanges

At Billiards.com, Inc, we want you to be fully satisfied with your equipment; if you are not happy with your purchase, you can return most items in new condition within 30 days for a full refund or exchange.

Return Process

• 1.
  Request Authorization

  Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions for your billiards gear.

• 2.
  Pack Securely

  Place the item in its original manufacturer's packaging, ensuring that cues, cases, or accessories are well-protected to prevent damage during transit.

• 3.
  Label and Ship

  Clearly write your RMA number on the outside of the shipping box and send the package to our designated returns center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or ship your exchange item within 5 to 7 business days.